Privacy notice

This notice explains what information the StepVane website at stepvane.com and the StepVane software handle, and why. In short: the website measures visits with Google Tag Manager, and the software keeps your data on your own PC and devices unless you choose to send it elsewhere, by connecting an online service or turning on off-site sync (see “When you connect online services or turn on off-site sync” below).

StepVane is offered by SEED Software Solutions LLC, a limited liability company formed in the Commonwealth of Virginia, United States. In this notice, “we” and “us” mean SEED Software Solutions LLC, the company responsible for the personal information described here, except where this notice says that Paddle is responsible.

This website

This website uses Google Tag Manager, a service from Google, to measure how the website is used: which pages are visited, roughly where visitors come from, and how they arrive. The tags run through it, for example Google Analytics, may set cookies in your browser and send Google information such as the page you visited, your browser and device type, an approximate location worked out from your IP address, and a random identifier. We use this to improve the website. We do not use it to identify you, we do not sell it, and we do not use it for advertising. In the EU/EEA, the UK and Switzerland the tags start with analytics and advertising storage switched off. You can also block them with your browser’s settings or an extension. Apart from Google, the website loads nothing from other websites. The website is hosted by Netlify. Like any web host, Netlify keeps standard server logs — such as the IP address, the time and the page requested — for security and to keep the site running. These logs are kept for a limited time and are not used to build profiles of visitors. The download buttons get their files from downloads.stepvane.com, which is stored and served by Cloudflare; Cloudflare keeps the same kind of standard logs for those downloads.

When you contact us

When you send the contact form, what you typed — your name, email address and, if you give them, your company, the number of devices or workers, and your message — goes to Netlify, our hosting provider. Netlify checks it for spam, keeps it in our website’s list of form messages, which only we can see, and sends it as an email to our mailbox at [email protected].

The same applies when you email us directly. We use what you send only to reply to you and to follow up on your request, such as a quote. We do not sell it, and we do not add you to a mailing list unless you ask us to. You can ask us at any time to delete your messages.

The release list

On the download page you can ask to be told when the first release of StepVane is out. We ask for your email address and, if you give it, your name, and we keep that you ticked the box asking for the email. They go to Netlify, our hosting provider, which keeps them in our website’s list of form entries (only we can see it) and emails them to our mailbox at [email protected]. We use them only to send you that one email about the release, and we do not add you to any other list. We delete the entries once the email is sent, or sooner if you write to [email protected] and ask us to remove yours.

When you buy a license

Orders are handled by Paddle, our payment provider and merchant of record. Paddle collects the details it needs to take your payment and handle the order, such as your name, email address, billing country and payment details, and uses them under its own notice: see Paddle’s privacy notice and Buyer Terms. We do not see your card number or bank details.

Paddle tells us what we need to give you your license and to support you, such as your name, email address, country and what you bought. We use it for that and to answer you, and we do not sell it. For refunds, see our Refund policy.

The StepVane software

StepVane runs on your own PC and devices. Your apps, records, photos, signatures and device data are stored on your StepVane server and your devices, not by us, and syncing happens over your own network. To look for updates, the Windows app asks stepvane.com for the newest version, and downloads an update from downloads.stepvane.com (Cloudflare, as above); this sends nothing about your apps or records. The optional AI helper, an AI model (terms, section 6), is downloaded once, when an owner or admin asks for it, from Hugging Face or from downloads.stepvane.com (Cloudflare, as above); it runs on your own PC, and what you describe to it stays on your PC and is not sent to us or to Google. If you send us a support bundle to get help, we use it only to solve your problem and delete it when we no longer need it.

When you connect online services or turn on off-site sync

StepVane keeps your data on your own PC and devices. Two things you can switch on change that, and we are not part of either:

• Off-site sync. Phones away from the site sync through a relay that you, your IT team or a provider you trust hosts. What passes through it is sealed end to end between your PC and your phones, so the relay cannot read it, and it deletes messages once they are delivered. Its host can see metadata: random-looking ids of PCs and devices, the rounded size of each message and when they talk. We do not run the relay and do not receive any of this.
• Online services. When you connect Smartsheet, Salesforce, a web API, an email server or a database outside your network, the data the app sends there goes to that service, through your own server, and is handled under that service’s terms and privacy notice. StepVane sends only what you set up, and we do not receive it.

Your rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to how we use it, and to complain to your data protection authority. To use any of these rights, email us at the address below; we will answer within one month.

Contact

Questions about privacy: SEED Software Solutions LLC, [email protected].