Refund policy

StepVane is offered by SEED Software Solutions LLC, a Virginia limited liability company (“we”, “us”). If you buy a license and it is not right for you, you can ask for your money back within 30 days. This page explains how.

What is covered

This policy covers every StepVane license you buy (a device license or a worker license, as described in the Terms of use) and every renewal charge for one. It does not affect StepVane’s Free tier, which costs nothing.

Orders are handled by Paddle, our payment provider and merchant of record. That means Paddle is the company that takes your payment, sends your receipt and handles the taxes, and Paddle sends your refund. Paddle’s Buyer Terms apply to your order together with this policy.

30 days

You can ask for a refund within 30 days of the day of purchase. For a renewal charge, the 30 days start on the day of that charge. If you ask in time, you get back the amount you paid for that purchase or renewal.

Paddle’s own Refund Policy, which is part of its Buyer Terms, promises a refund only where the law requires one. Our 30 days is an extra promise from us: if you ask within 30 days, we will have Paddle refund you.

How to ask

Email us at [email protected] and tell us the email address you used for the order and what you bought. The order number from your Paddle receipt helps us find it quickly. This is the simplest way.

You can also ask Paddle, the merchant of record for your order, through paddle.net. If you do, say that your purchase is covered by StepVane’s 30-day refund policy.

What happens next

• Paddle sends the money back to the payment method you paid with, where that is possible. How soon it shows on your statement depends on your bank or card company.
• The license you bought is canceled.
• The Free tier stays, and nothing already stored is deleted. Your apps, records and settings stay where they are kept, on your own PC and devices (and in any online service you chose to send them to).

After 30 days

After 30 days we do not promise a refund. You may still have one under the law, or under Paddle’s own Refund Policy. We may also agree to a later request, but we do not have to.

Your legal rights

Nothing in this policy limits any right the law gives you, for example the rights you have as a consumer where you live, or any right Paddle’s Buyer Terms give you.

Changes

We may update this policy. The date at the top of this page shows when it last changed.

Contact

SEED Software Solutions LLC
[email protected]