Terms of use

1. Who we are

StepVane and the website stepvane.com are offered by SEED Software Solutions LLC, a limited liability company formed in the Commonwealth of Virginia, United States (“we”, “us”). StepVane is our product. You can reach us at [email protected]. By downloading or using StepVane, you agree to these terms.

2. The software and licenses

StepVane is licensed to you by SEED Software Solutions LLC, not sold. On each StepVane server you may use free of charge: StepVane Studio for any number of people, the server, the Capture app on the server PC itself, one paired phone or handheld, and one worker. More devices or workers need a license: a device license allows a number of additional phones and handhelds, and a worker license allows a number of additional workers. A license is a key that belongs to the server it was issued for.

You may not copy, resell or redistribute StepVane except as these terms allow, remove its license checks, or use it to break the law.

3. Fees and payment

Licenses are sold for one year at a time and renew each year: a device license is $200 per device per year and a worker license is $100 per worker per year, in US dollars. Online checkout is coming soon; until then licenses are sold by quote at these prices. Taxes that apply to your order are shown when you pay.

Orders are handled by Paddle, our payment provider and merchant of record. Paddle takes your payment and handles the invoice and the taxes on your order, under Paddle’s Buyer Terms. Refunds are covered by our Refund policy: 30 days from the day of purchase. Paddle’s own Refund Policy promises a refund only where the law requires one, so our 30 days is an extra promise from us.

4. Your data

StepVane runs on your own PC and devices. You are responsible for your data, for keeping backups (StepVane makes automatic backups you can configure), and for the devices you pair and the people you give access to. We do not have access to your data unless you send it to us, for example in a support bundle.

If you connect an online service (such as Smartsheet, Salesforce, a web API, an email server or a database outside your network), or turn on off-site sync through a relay, the data you choose to send goes to that service or passes through that relay. You are responsible for choosing them, for their terms and for what you send. We do not operate them and do not receive that data.

5. Third-party components

StepVane includes third-party software under its own licenses, for example a hardware vendor’s software kit for RFID readers. Those licenses apply to those parts. The optional AI helper has its own section: section 6.

6. The optional AI helper

StepVane for Windows can use an optional AI helper: an AI model that runs on your own PC and writes a session outline from a description in plain words. It is not part of the installer. You do not need it to use StepVane. If you want it, an owner or admin downloads it once, in Server settings › AI helper, from Hugging Face or from downloads.stepvane.com.

The standard helper is Gemma, a model from Google. It comes under Google’s Gemma Terms of Use, and those terms make Google’s Gemma Prohibited Use Policy part of the deal for everyone who uses it. So if you use the standard helper, both documents apply to you as well as these terms, and you agree not to use the helper, or let anyone else use it, for anything that policy prohibits, or in breach of the law. Google may update the policy from time to time; the current version on its website is the one that applies. The box you tick in Server settings before the download says the same, and the license texts are kept with the helper, where you can read them in Server settings › AI helper.

The small helper, for PCs with less memory, comes under the Apache License 2.0. Its license text is included with it and you can read it in the same place.

The helper is a feature we may change. We may remove it, or replace it with a different model in an update; the license of a replacement is shown with it in Server settings › AI helper, and applies to it.

The helper can be wrong. We do not promise that what it writes is correct, complete or right for your work. Look at what it builds before you rely on it: you are responsible for the sessions you use. Section 7 applies to the helper as it does to the rest of StepVane.

7. Warranty and liability

StepVane is provided “as is”. To the extent the law allows, we give no warranty that it will be free of errors or fit for a particular purpose, and we are not liable for indirect or consequential loss, or for loss of data or profits. Nothing in these terms limits liability that cannot be limited by law.

8. Governing law

These terms are governed by the laws of the country in which we are established, unless the law of your country requires otherwise.

9. Changes

We may update these terms. The date at the top of this page shows when they last changed.

10. Trademarks and third-party names

All other product, company and service names on this website and in StepVane are the property of their respective owners. We use them only to identify those products and services or to say what StepVane works with. Using a name does not mean that its owner sponsors, endorses or is connected with StepVane or with SEED Software Solutions LLC.

TracerPlus is a trademark of its owner. StepVane is an independent product. It is not made, sponsored, endorsed or supported by the makers of TracerPlus, and SEED Software Solutions LLC is not affiliated with them. We use the name only to say which project files the StepVane importer can read.

Among the names we use: Android, Gmail, Gemma and Google are trademarks of Google LLC. Microsoft, Windows, Excel, Exchange, Microsoft 365 and SQL Server are trademarks of the Microsoft group of companies. Zebra and DataWedge are trademarks of Zebra Technologies Corporation. Honeywell is a trademark of Honeywell International Inc. Salesforce is a trademark of Salesforce, Inc. Smartsheet is a trademark of Smartsheet Inc. PostgreSQL is a trademark of the PostgreSQL Community Association of Canada. Paddle is a trademark of Paddle.com Market Limited. Netlify is a trademark of Netlify, Inc. Cloudflare is a trademark of Cloudflare, Inc. Hugging Face is a trademark of Hugging Face, Inc. Postman is a trademark of Postman, Inc. Docker is a trademark of Docker, Inc. Ubuntu is a trademark of Canonical Ltd. Debian is a trademark of Software in the Public Interest, Inc. Linux is the registered trademark of Linus Torvalds. QR Code is a registered trademark of DENSO WAVE INCORPORATED. The Bluetooth word mark is owned by Bluetooth SIG, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. GS1 and the GS1 standards named on this site belong to GS1 AISBL. Other names belong to their owners.

Contact

SEED Software Solutions LLC
[email protected]